SSP is today announcing a new partnership with Eckoh; the global provider of customer engagement security solutions. Eckoh ensures not only PCI DSS compliance, but 100% security across all customer channels including voice, web and mobile.
The new integration, with SSP’s established Payment Hub software, will soon be deployed to one of SSP’s largest Contact Centre customers, and be made available to SSP’s wider Broker base as we move through 2023.
Eckoh Head of Sales, Mark Holmes, said:
“Our CallGuard solution is the ultimate telephone payment security for cloud contact centres and agents – it offers the most effective, cost-efficient product for securing phone payments by reducing fraud risk, protecting customers' card data and helping to ensure your business becomes PCI DSS compliant. The new partnership with SSP is hugely exciting, providing SSP Brokers with access to our innovative digital payment services which are PCI DSS compliant”.
SSP Head of Broker Account Management, Steve Smith, adds:
“SSP are thrilled to offer Eckoh’s innovative digital payment solutions to our Brokers. Integrated with our established Payment Hub solution, it will enable our customers to send secure payment links to their customer's phone while on a call or chat. Payment details are hidden from the agent dealing with the call, so the conversation can continue while the customer activates the payment. It's a simple, secure way to connect customers to Eckoh’s fully hosted SCA-secured payments page for PSD2 compliance. This will positively improve the insurance journey for our brokers, allowing them to meet their compliance obligations whilst taking client payments.”
Steve Smith: HEAD OF BROKER ACCOUNT MANAGEMENT at SSP