As one of the UK’s leading breakdown assistance providers, bringing complete peace of mind to its 11 million members, the RAC has long been at the forefront of developing motoring services.
In 2012 the RAC entered into partnership with SSP to use its Select Software. The application supports over 400 RAC call-centre colleagues processing in excess of two million breakdown policies. It has the flexibility to enable the RAC to react to changing market conditions such as quickly on-boarding new products, pricing adjustments and self-service capabilities – and has become integral to the RAC’s business plans.
In the last seven years, since implementation, the RAC has expanded the number of channels to market, with customers able to manage their membership accounts online via ‘MyRAC’. The portal fully integrates with SSP’s Select Software ensuring accurate and consistent information is available to the call-centre colleagues when speaking to customers.
Steve Lathrope, SSP’s CEO said:
“I am delighted that we are extending our relationship with the RAC. The renewal of our agreement is testament to the successful delivery of service and innovation over the last seven years. Our joint RAC / SSP team is looking forward to continuing our close working relationship and supporting the continued growth of the business.”
RAC’s Chief Information Officer, Mark Withers commented:
“SSP’s Select Software is integral to the RAC business, supporting the breakdown policies of millions of members.
“We are currently driving forward an exciting programme of digital product and service innovation which our partnership with SSP will play a key part in delivering.
“The strength of the partnership has been borne out by how closely and how hard the teams have worked together to deliver innovation that benefits customers and our business. I am very much looking forward to the relationship going from strength to strength over the next three years.”