With immediate effect, customers will have the option to log a new service incident directly on our website. Our normal support procedures will not change, just the ability for you to log new tickets with us without the need to call or send us an email. You can access the support page from the Customer Support tab on our website or by visiting: https://ssp-worldwide.com/ssp-customer-support.
We have also changed our support contact email address should you wish to contact us via that route, the new address is:
broker.support@ssp-worldwide.com
(note, you can still use the existing email addresses that you have been using, mails will be automatically routed to this new address).
These changes will help us to improve our service by simplifying the process to log new incidents, and speed up the creation of tickets for our teams to work through.
New customer portal ‘MySSP’ inbound...
We are busy behind the scenes working on introducing a new customer service portal called ‘MySSP’. This new platform will enable you to engage with us more effectively, giving you the ability to get instant access to information anytime you need it without having to ask.
MySSP will empower you to gain ownership over your experience, keep ticket conversations going via live web chat with our advisers and resolve issues faster. What’s more, our intention is to provide a series of new features enabling you to self-serve for password resets, new users and manage contact details / methods for major incident communications … we are excited by the capabilities this will bring and enable SSP to become more accessible. We look forward to bringing you news on this later in the year.
In the meantime, we hope you enjoy using the new support tools and look forward to assisting you if you need us.
Please feel free to share this note with your colleagues as you feel appropriate.
Kind Regards,
Amanda Hirst,
Head of Broker Service Management